Refund and Returns Policy Broo Café
At Broo Café, we value our customers’ satisfaction and strive to offer products of the highest quality. However, due to the nature of our products (consumable foods such as coffee, cold brew and other coffee-based products), we do not accept returns or issue refunds once a purchase has been made.
1. Products not eligible for return or refund
Our coffees and beverages are perishable products for direct consumption. For reasons of hygiene, food safety and quality control, we cannot accept returns or process refunds once products have been dispatched or delivered.
2. Replacements under specific conditions
Replacements or reshipments will only be made in the following cases:
- If the product arrives damaged, opened or with obvious defects in the packaging.
- If the product received does not match the order placed (due to a dispatch error).
To request a replacement, the customer must contact us within 48 hours of delivery, sending:
- Order number.
- Photos of the product and packaging.
- A brief description of the issue.
Our team will review the case and, if applicable, a new product will be sent at no additional cost.
3. How to contact us
If you experience any issue with your order, please contact us at:
info@broocafe.co
