Frequently Asked Questions
We know coffee sparks curiosity as much as it awakens the senses. Here you will find answers to the most common questions about our orders, products, roasting process and green coffee export line.
Orders & Shipping ~
Shipments within Colombia take 1–3 business days to major cities, 2–5 to other cities and 5–8 to remote areas. We will email you a tracking number so you can follow your order.
No. Our online store ships within Colombia only. If you need coffee wholesale or for import, request a quote through our export line.
Yes, you can do so before it ships. Contact us as soon as possible so we can process the change or cancellation.
We accept debit and credit cards, as well as secure bank transfers through PSE (Colombia’s online bank payment system) and other electronic payment methods.
Don’t worry. Send us a photo of the product and your order number, and we will help you sort it out quickly.
Products & Brewing ~
Each process shapes the flavor profile. Washed is clean and bright, honey is sweet and smooth, and natural is fruity and intense.
Our coffees are available both ways. We recommend whole bean to better preserve the aromas.
Keep it in a cool, dry place in an airtight container to preserve its notes and freshness.
Our coffees are best enjoyed in a French press, V60, Chemex or as espresso, depending on your taste.
Yes, we recommend keeping it refrigerated to preserve its freshness and flavor for longer.
Green Coffee
Export Line ~
We export both. We offer specialty green coffee beans and roasted coffee ready for international markets.
Depending on the destination, our shipments start at 60 kg (132 lb), one microlot load, packed in vacuum-sealed bags.
Yes, we develop custom packaging and roast to order for business partners.
We are expanding our presence in North America, Europe and Asia. Write to us for more details.
Contact us at info@broocafe.co or fill out the form in the Export Line section.
