Track Your order

Where is my order?

To track your order, enter the order ID and the email address you used to place it. We will then check the status of your order with the courier.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Buying from Broo

Shipping within Medellín costs from COP $10,000 to COP $15,000 across the metropolitan area.

Free shipping

(Orders over COP $150,000)
Free
Shipping within Medellín
$10.000 / $15.000
Rest of Colombia
$25.000

Delivery, pre-orders and back-orders

At Broo we work with fresh roasts and small batches.

  • Pre-orders: secure your product before it becomes available. We will email you the estimated dispatch date.
  • Back-orders: if a product sells out, you can still buy it and reserve it from the next production run.
  • If your order includes both in-stock and pre-order/back-order items, by default we consolidate them into a single shipment. If you prefer partial shipments, write to us to arrange it (an additional cost may apply).
  • For any change to dates or addresses, contact us: info@broocafe.co | +57 322 5342120.

Shipping costs and delivery times

  • Cutoff time: orders placed before 12:00 p.m. (COT) start processing the same business day.
  • Processing: usually 1 business day.
  • Deliveries: Monday to Friday (we do not operate on public holidays).
  • Estimated delivery times in Colombia:
    • Major cities: 1–3 business days.
    • Other cities: 2–5 business days.
    • Remote areas: 5–8 business days.
  • Shipping costs: vary by destination, weight and volume. They are calculated at checkout.
  • We ship with selected partner logistics carriers to ensure traceability and careful handling of your order.
Note: During high-demand seasons or due to circumstances beyond our control (weather, carrier operations), delivery times may vary. We will keep you informed by email.

Orders from outside Colombia

  • Our online store ships within Colombia only.
  • If you need coffee wholesale or to import into another country, request a quote through our export line or email us at info@broocafe.co.

Order tracking

  • When your order ships, you will receive a shipping confirmation email with the details, the tracking number and a tracking link.
  • Most orders ship within 1–2 business days of purchase.
  • If you don’t see the email, check your Spam/Promotions folder, or contact us and we’ll gladly help you track your package.
  • Questions about your tracking number or order status? Email us at info@broocafe.co or call us at +57 322 5342120.